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Shipping

We carefully package every order to help ensure your items arrive safely.

-Orders are typically dispatched within 2-4 business days after payment has been received.

-Shipping costs are calculated at checkout based on your order and delivery location.

Tracking is provided on all applicable shipments.

-Once your order has been handed to the shipping carrier, delivery times are outside of our control. While we will assist where possible, we are not responsible for delays caused by postal or courier services.

Please ensure your shipping address is correct before placing your order. We are not responsible for orders sent to an incorrect address provided at checkout.

Returns

We want you to shop with confidence.

Returns are accepted within 30 days of receiving your order if:

-the item is returned in the same condition it was sent;

-it has not been altered, damaged, or used; and

-it is securely packaged for return shipping.

Unless the item is faulty, damaged, or incorrectly supplied, return postage is the responsibility of the customer.

Trading cards are sold as collectibles. Minor print lines, centring differences, or manufacturer imperfections may occur and are not considered faults. Card condition is assessed before dispatch, but no card is guaranteed to achieve a particular grading outcome.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your return is approved:

-your refund will be processed to your original payment method;

-refunds are generally processed within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless required under Australian Consumer Law.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

-your order number;

-a description of the issue; and

-clear photographs of the item and packaging.

We will work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund where applicable.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).

You are entitled to a repair, replacement, or refund where goods have a major failure or otherwise do not meet the consumer guarantees provided under the ACL.

If you have any questions regarding your order, please don't hesitate to contact us. We are committed to providing excellent customer service and ensuring every customer has a positive shopping experience.